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View Social Listening Results & Dashboard

Published on: Wed, 26 Jun, 2024 at 12:20 AM | Updated on: Wed, 5 Nov, 2025 at 11:46 PM

Once you've created a social listener, results will begin to populate on the Social Listening screen.

From the left navigation bar, select [Discover] → Social Listening.
Hover your cursor over the listener you want to explore, and select View Results.

On the Social Listening screen, you can filter the results.

Refer to the Social listening filter reference table for more information about the filters.

Social listening filter reference

Filter	Description
Search bar	Search for social listening content by the creator's handle or ID.
Date range	Select the date range to filter for social listening results. You can only filter for results from the last 30 days.
Channels	Filter by social platforms listed in your social listener.
Content Match	Filter for content matched by one of your social listeners, such as a matched hashtag or keyword.
Relationship	Filter for creators with whom you already have contracts or creators who don't have a contract with you.
Sponsored	Filter for posts that are sponsored or not sponsored.
Partner Group	Filter for creators by partner group (e.g., Acme Creators). These are partners you have organized into labeled groups.
Sentiment	FIlter by creator's sentiment. Positive Neutral Negative

This feature is only accessible to specific impact.com editions or add-ons. Contact us to upgrade your account and get access!

Easily access visual insights into creator sentiment with your social listening tools. See Sentiment Analysis for Creator Explained to learn more.

From the left navigation bar, select [Discover] → Social Listening.
Hover your cursor over the listener you want to explore, and select View Dashboard.
Under your social listener's name, select the [Drop-down menu] to choose the time period over which you'd like to see a summary of your sentiment. The default is the last 30 days.
Your selected keywords, hashtags, and mentions are shown on the right of the screen.
Your Dashboard is separated into 2 sections. See the Overview reference and Sentiment reference below.

Overview reference

Reference	Description
AI Powered Insights	See a summary of your sentiment.
Total Posts	The total number of posts that mention your selected keywords, hashtags, and mentions.
Joined Creators	The total number of creators in your program who have made posts.
Not Joined Creators	The total number of creators in your program who have made posts.
Share Of Voice	The percentage breakdown of posts that mention each keyword, hashtag, and mention tracked within the listener.
Channels	The percentage breakdown of posts that appear across social media platforms. See where conversations are happening.
Creator Relationships	The percentage breakdown of posts coming from creators joined and not joined to your program.

Sentiment reference

Reference	Description
Sentiment Over Time	A visual trend line comparing positive, negative, and neutral sentiment across your selected period of time.
Overall Sentiment	A visual breakdown of the percentage of posts with positive, negative, and neutral sentiment.
Sentiment by Channel	A visual comparison of post sentiment (positive, negative, neutral) across social media platforms (Instagram, Facebook, TikTok, Youtube).
Sentiment by Creator Relationship	A comparison of post sentiment based on whether creators are part of your program or not.