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Manage Your Monitoring Violations

A Violation occurs when a partner violates your established monitoring policies, like promoting an expired code, bidding on unauthorized branded keywords or trademarks, or placing an ad that could harm your brand’s reputation. You can notify the partner in impact.com to remove a specific listing when a violation occurs.

Access and view all violations

This feature is only accessible to specific impact.com editions or add-ons. Contact us to upgrade your account and get access!

After you’ve logged a violation, you can add and respond to comments, add more attachments, or change the status of the violation.

  1. From the left navigation bar, select [Protect] → Violations.

    • The Violations screen shows an aggregated list of all violation types. Refer to the Violations filter reference table below if you want to use filters to search for specific violations.

  2. Hover over a specific violation and select [More] → View.

    • Each violation is divided into ad details and Violation Information. Refer to the Violation information reference table below for more information.

Violations filter reference table

Filter

Descriptions

ID

The unique ad ID.

Reported on

The specific date when the violation was reported.

Policy

The name of the policy that triggered this violation.

Domain

The domain hosting the ad.

Partner

The specific partner involved in the violation.

Keywords/

Promo code

The keyword or promo code that triggered the violation.

Issue

The specific reason why the violation got flagged according to the Brand policy.

Status

The current status of the violation.

Violation statuses

  • New

  • In progress

  • Blocked

  • Completed

  • Approved

  • Rejected

  • Invalid

  • Duplicate

Learn how to change a violation’s status by following the instructions below.

Severity

The severity of the violation.

Severity levels

  • High

  • Medium

  • Low

  • Enhancement

Type

The violation type.

Violation types

  • Paid Search Monitoring

  • Promo Code Monitoring

  • Low

  • Web Compliance

Violation information reference table

Reference

Descriptions

Error

The error that caused a violation.

Error reason

The error reason logged with the violation.

Severity

The severity level of the violation — consider resolving more severe violations rapidly.

Due date

The date by which the partner must resolve the violation.

Attachments

If relevant, select Choose File (or drag & drop) to add files relevant/related to the violation (e.g., a screenshot of the violation itself).

Comments
Partners will be notified of any public comments as soon as you save the comment.tooltip content

Use the text field to add comments about a violation.

  • Public: all parties (i.e., the partner, you, and other account members) will be able to see it.

  • Private: only you and your other account members (not the partner) can see it.

Note

When adding comments, select Save Violation at the bottom of the screen to save your comment.

Save a custom Violations screen

You can apply certain filters, e.g., all violations with an In Progress status, and save that view to easily access these specific violations.

  1. From the Violations screen, apply the filters you want to save.

  2. Above the filters, select Save.

  3. Name the new Violations report view and Save.

    • Set your new custom view as the default view for other account users by selecting Make this view available to other users.

Change a violation’s status

You can change a violation’s status based on any related updates. For example, you can change the violation’s status from New to In Progress.

  1. From the left navigation bar, select [Protect] → Violations.

  2. On the Violations screen, find the violation that you want to update and select [More] → View.

  3. Next to Violation Information, find the Status drop-down menu and select the applicable status.

  4. Select Save Violation.

Tip

Once the violation’s status is updated and saved, an email and platform notification will be sent to the partner informing them of the updated status.

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