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Manage 2FA for Agency Accounts

Account Administrators can require all account members to use two-factor authentication (2FA) when they sign in to the impact.com account from a new device.

When invited to join an account and your sign-up method involves a username and password, you'll be automatically signed up for 2FA and your default authentication method will be set to email.

The user experience with 2FA enabled goes as follows:

  • Upon first signing in, an account member will receive a verification code on their mobile device via SMS, email, or an authentication app.

  • Account members can then save their device as a trusted device—meaning they won’t need to use 2FA on subsequent sign-ins for the next 30 days. Once 30 days have passed, the user will again need to sign in via 2FA, and optionally save their device.

  • Account members can manage saved devices on the impact.com user profile screen.

Turn on 2FA sign-in

This will enable mandatory two-factor authentication for all account users that sign in to your account.

  1. From the left navigation menu, select ellipsis-v-solid.svg [Menu] → Settings.

  2. In the left column, under General, select Account User Authentication.

  3. On the Account User Authentication screen, select User Login.

  4. Select toggle-on-solid.svg [Toggle on] Require users of this account to verify their identity upon login.

  5. Select Save.

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Turn on 2FA for PFTs

This will enable a mandatory 2FA check for account users attempting a partner funds transfer above the transfer minimum amount — once authenticated, the PFT will go through.

  1. From the left navigation menu, select ellipsis-v-solid.svg [Menu] → Settings.

  2. In the left column, under General, select Account User Authentication.

  3. On the Account User Authentication screen, select toggle-on-solid.svg [Toggle] Require users of this account to verify their identity when initiating a partner funds transfer.

  4. Under Transfer minimum, input a value as the minimum amount to require 2FA.

  5. Select Save.

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Manage saved 2FA devices

  1. From the left navigation menu, select user-circle-solid.svg [User Profile] → Edit Profile.

  2. Go to the Security section — next to Devices and Activity is a list of saved devices for the account.

  3. Select Remove this device if you no longer access impact.com on that device.

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Have questions about 2FA? Check our article on Two-Factor Authentication FAQs.

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