While an action is still pending, your partnered brand can modify the action or reverse it, changing your payout for an action. Brands will usually provide a reason for why they modified or reversed an action.
When the locking date arrives (which is found in your contract), no more changes can happen to the action, and it will lock in whatever status it was sent to.
From the top navigation bar, select Earnings amount → Pending Actions.
From the second-from-the-top navigation bar, select Reversed.
To search for a specific brand's reversed actions, under Reversed Actions, select them from the drop-down menu and select
[Search].
If you have the Order ID of a reversed action, under Reversed Actions, enter it into the Action ID box and select
[Search].
There are a handful of reasons your partnered brand might modify or reverse an action. If you think an action has been improperly modified or reversed, open an action inquiry or reach out to your partnered brand.
If actions you drove haven't yet locked, your partnered brand can reverse them, which will cancel the payout you would've received for driving the reversed action.
From the top navigation menu, select your earnings amount → Pending Actions.
From the top navigation menu, select Reversed.
From here, review any reversed actions, and check if the payouts for them match the missing funds. If the amounts still do not align, check your Monthly Earnings report to review what your earnings are reported to be.