In some cases, users can return to an order after it's been tracked and add more products. In these cases, you can submit the new products to impact.com via FTP to be UPSERTed for you. Read more about submitting conversion data via FTP. If you need more help with this process, reach out to your CSM (or contact support).
An open, billed record of the order must already exist in impact.com. Any attempt to upsert items to a locked order will fail.
You can use the .csv template below to help structure your data. The example values in lines 2 and 3 should be replaced with your own data.
ActionTrackerId,OrderId,CurrencyCode,Amount,Category,Sku,Quantity,Reason,Method 12345,1076543345142,USD,123.50,Added_Item_category,Added_Item,Added_Item_Sku,12,Order_Update,UPSERT 12346,1076543345143,USD,98.50,Added_Item_category,Added_Item,Added_Item_Sku,11,Order_Update,UPSERT
Refer to submitting conversion data via FTP for help with submitting your FTP data to impact.com.
Note: Any discounts that were applied to the initial order will not be reprocessed.