A few factors can delay your payouts. Some of the most common include:
Your partner account doesn't meet impact.com's payment requirements.
The conditions in your Autopay settings haven’t yet been met.
The payout lifecycle isn’t yet complete for the conversions you drove.
The brand under-funded their impact.com account and your payout is overdue.
You recently edited your bank details on impact.com and your payout is on hold.
Refer to the relevant sections below to learn why your payout hasn't reached you, and what need to do to next to get paid.
Every partner account on impact.com must meet certain requirements before it's deemed eligible for payout. These requirements serve to confirm that your tax documents are in order, that you're the rightful owner of the linked bank account, and that your provided bank details are accurate so that payments to you can be secure and seamless every time.
If your account doesn't meet impact.com's payment requirements, your account will have a banner notification detailing the specific requirements that you need to address.
This help doc breaks down each of the payment requirement banner notifications so that you can determine exactly what needs fixing: Payment Requirements Explained for Partners
When you set up your Autopay settings previously, you chose 1 of 2 payment scheduling options. Depending on the option you chose, your account balance may be set to auto-withdraw at a certain monetary threshold, or a certain day of the month.
If the earnings in your account balance have passed the auto-withdraw amount or date and a withdrawal hasn’t been triggered, then it's possible that certain supplementary restrictions are at play, such as the withdrawal day falling on a bank holiday, or your balance amount not being > $10USD in value. Alternatively, you may have simply not yet reached the end of the payment lifecycle for the actions associated with the pending amount that's reflecting in your balance.
This help doc breaks down the Autopay options and restrictions in more detail: Select How Often You Get Paid as a Partner
This help doc breaks down every internal step that impact.com needs to process before the action you converted can translate into payment to your bank account: Partner Payments Explained from Action to Payout
When you drive an action for a brand, such as an online sale, there are a fixed number of steps and checks that impact.com needs to work through before you can receive a commission for driving the action. Depending on the contract between you a brand, there may even be certain extended periods of time that need to pass before any action is considered liable for payout. Your payout remains pending during this time, and only becomes due to you once the payment lifecycle concludes and all earnings are finalized.
This help doc breaks down every internal step that impact.com needs to process before the action you converted can translate into payment to your bank account: Partner Payments Explained from Action to Payout
A brand may fail to sufficiently fund its impact.com account in time to make payouts to partners. When this happens, the subsequent steps in the payment life cycle will also be deferred until after the brand funds its account.
If this is the cause behind your payout delay, you'll be able to see overdue payments on your Pending screen. The way forward in this situation is to contact the brand directly.
This help doc explains how to view overdue payouts: View your Overdue Payouts
This help doc explains how to contact a brand about overdue payouts: Access Brand Contact Information
Whenever you input or edit your bank details on impact.com, it triggers a series of safety measures: you immediately receive an alert via email, a banner appears on your partner dashboard, and impact.com places a 48-hour security hold on incoming payments. Once the update are determined to be legitimate, your withdrawal will begin processing — if you or impact.com determines the update to be fraudulent, incoming payments will be blocked.
If either scenario takes place, you'll see a payment requirement banner on your partner dashboard detailing the necessary next steps required from you.
This help doc breaks down each of the payment requirement banner notifications so that you can determine exactly what needs fixing: Payment Requirements Explained for Partners
Feeling frustrated? Remember, the support team is always just a click away. impact.com wants to ensure that your payout reaches you, so if you're having difficulty identifying or resolving the cause of your payout delay, don't hesitate to reach out!