A few different factors can influence when you receive your payouts. Some of the most common include:
Your account wasn’t correctly configured.
The conditions in your Autopay settings haven’t been met yet.
The payout lifecycle isn’t complete yet.
The brand under-funded their account.
Your bank details recently changed.
Refer to the table below for details and steps to resolve your issue.
Problem | Description |
|---|---|
Your account wasn’t correctly configured to receive payments. | If there are earnings in your account balance but a withdrawal hasn’t been triggered, then your account may not be correctly set up to receive payments. You’ll receive an email and an in-platform banner notification detailing the specific issue. Refer to Payment Requirements Explained for Partners to find a resolution based on your banner notification. If you received a payment requirement notice you believe is incorrect, then contact support. |
The conditions in your Autopay settings haven’t been met yet. | Your Autopay settings are directly tied to the payment timeline—namely the action locking and payment scheduling periods. When setting up autopay, you can choose whether you receive payments on a fixed day of the month or at a certain balance threshold. Withdrawals are only triggered when one of those conditions is met at the end of the payment lifecycle. Learn more: |
The payout lifecycle isn’t complete yet. | When you are credited for driving an action (such as an online sale/CPA) and receive a commission for it, that payout remains pending until the payment lifecycle concludes. Learn more about the partner payment lifecycle. |
The brand under-funded their account, resulting in a missed payment. | In some cases, brands fail to fund their impact.com accounts in time to make payouts to their partners based on their contracted payout scheduling. You can contact the brand to inquire about the outstanding payouts. Learn more about your overdue payments. |
Your bank details were recently changed. | For security purposes, impact.com places a 48-hour hold on payments when your bank details are changed. An automated email notification will immediately alert you about any bank detail changes. There will also be a banner notification on your partner dashboard that informs you of this hold. If the updates were legitimate, then your payout will be processed after the hold is released. If you report the updates as fraudulent or impact.com detects fraudulent activity like an unauthorized charge, then a payment requirement protocol will block payments. Refer to Payment Requirements Explained for Partners to learn more about next steps based on your banner notification. |