Important: Closing an account is an irreversible action. None of the data will be retrievable once the account is deactivated.
To close an account, all partnership contracts must be expired and all overdue and pending payments must be cleared from your account. An account can only be closed after the last action locking date passes. After your account is cleared, create a support ticket and request the deactivation and closure of the account.
Expire all active contracts before you create a support ticket to close your account.
From the left navigation menu, select Partners → Partners.
Select
[Checked box] next to the partner(s) you want to expire, then select Contract → Expire.On the Expire screen, configure the options, then select Expire.
Read the warning prompt carefully, then select I understand, continue to expire the partner's contract.
For more details on this process, see Expire all active contracts.
Similar to contracts, your account must not have any overdue or pending payments nor can it have any funds that will become available or are overdue. impact.com will review the account before deactivation to ensure that no partner fees or any other fees are outstanding and that the balance is zero. If there is a remainder amount after all payments have been cleared, the difference will be refunded to you.
You can head over to the Overview Dashboard to ensure all funds have been withdrawn. Once you confirm the funds are withdrawn, head over to the pending payouts screen to double-check that no overdue payments are pending.
From the left navigation bar, select
[Engage] → Content → Products → Product Catalogs.In the Actions column at the end of the table, select the
[Drop-down menu] → Delete.See the Actions reference table in Filter & Modify Product Catalogs for more information on the various actions available.
Once you have taken the necessary steps, you can submit a ticket or contact support to get the account closed. impact.com will do a final review of the account too before deactivating it. Remember, closing an account is irreversible so be sure you won't need the account anymore before submitting a request to close the account.