Some partners can submit Action Inquiries when they believe an action hasn't been tracked. They will pass an OrderID (OID) and any missing order details for you to verify and determine if an action occurred and if they should receive a payout.
Note: Action Inquiries are limited to Cashback/Loyalty Partners and must be enabled in your account by impact.com support. Reach out to your CSM or contact support to discuss enabling this feature.
Your Action Lifecycle, which determines when actions are Pending, when they Lock, and when Payouts are sent after locking. These time frames will apply to approved action inquiries based on the selected Transaction Date for an accepted action inquiry.
For approved action inquiries with a transaction date in the past, the action locking and approval date would be based on the approved action inquiry date. However, the action will be reported as having occurred on the actual date and not on the date the action inquiry was approved.
When an action inquiry is accepted, a new action is created in impact.com with details from the Action Inquiry. This new action is subject to the conditions (i.e., locking date, payout date, etc.) set in your contract with the partner who submitted the inquiry.
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OrderIDincluded in an action inquiry can be referenced against your own records to confirm whether or not the action took place.If you have an open-ended locking period for your actions, any action inquiry you approve will enter a Pending state, and then must be manually approved after acceptance—find the matching OID, and approve the action. Alternatively, if you batch your action approvals in, ensure the action inquiries you accept are included in your file or API call.
Learn how to submit resolutions manually, in bulk, and how to send automated responses to partners’ action inquiries on orders that have already been tracked and credited.