The Reward Feed offers a detailed, real-time view into how and when participants receive rewards across your Advocate program. It’s not just a reporting tool—it helps you verify program performance, troubleshoot issues, and make data-backed decisions. Use it to track which rewards have been issued, which program they’re associated with, and their current status, ensuring your rewards strategy works as intended.
The Reward Feed is more than just a log, it’s a strategic tool for identifying what’s working (and what’s not) in your referral program. By analyzing the reward data, you can:
Monitor program health: Use the Reward Feed to identify issues like delayed rewards, reward denials, or signs of fraud (e.g. self-referrals). This visibility helps you spot patterns early and maintain the integrity and effectiveness of your program.
Diagnose referral funnel issues: If rewards aren’t being issued as expected, it may indicate low referred user conversion, technical issues, or misunderstanding of program rules.
Track campaign effectiveness: Filter by program or time frame to evaluate if new campaigns or reward types (e.g. limited-time offers) had an impact.
Optimize reward strategy: Understand which reward types, values, or sources (e.g. referral vs manual) drive the most engagement and action.
From the left navigation menu, select Rewards → Feed.
Use the
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[Add Filter] option to find rewards that match certain criteria.Hover over a participant and select Show more to see the exact data received that initiated the reward.
The table below provides a reference guide for each column in the Reward Feed. Use this to better understand what each column represents and how to interpret reward data more effectively.
Column | Definition |
|---|---|
Date Created | The date on which the reward was created. |
Participant | The advocate participant to whom the reward is allocated. |
Reward | The reward that was given to the participant. |
Value | What the worth of the reward is. |
Program | Which program the reward is tied to. |
Source | How the reward was obtained or earned (e.g., referral). |
Status | The status of the reward. This indicates whether the reward is available, pending, cancelled, or redeemed. |
The filters in the Reward Feed help you quickly locate specific rewards based on key attributes like status, type, dates, or source. Whether you’re investigating a missing reward, validating program performance, or segmenting data for reporting, these filters give you the control to narrow in on exactly what you need.
Below is a reference guide for each available filter to help you use them effectively.
Filter | Definition |
|---|---|
Reward Status | The status of the reward. |
Reward ID | The unique identifier associated with a particular reward. |
Reward Type | The type of reward (e.g., Percent discount, Fuel tank, etc.). |
Reward Unit | The type of value the reward offers (e.g., %, Points, etc.). |
Date Created | The date on which the reward was created. |
Date Modified | The date on which the reward was last modified. |
Date Given | The date on which the reward was given to the participant. |
Date Expired | The date on which the reward expired. |
Date Cancelled | The date on which the reward was cancelled. |
Date Scheduled For | The date on which the reward was planned to be released. |
Date Redeemed | The date on which the reward was claimed or used. |
Source | The origin from which the reward was received (e.g., referral, manual, etc.). |
User ID | The unique identifier associated with the user to whom the reward was allocated. |
Account ID | The unique identifier associated with the account to which the reward was allocated. |
Program | The program that the reward is associated with. |
Predefined Rewards | Indicates whether the reward was added as a predefined reward when the rewards were created. |