When you partner with a brand, your contract will determine how your payments will be processed. Generally, however, all actions you drive for a brand will go through 2 scheduled periods—the action locking period and the payment scheduling period—before you can withdraw payouts for those actions from your account.
Both of these periods are unique to each partnership, and both play an active role in how you get paid. We'll go over what these scheduling periods are in this article, but your should review your contracts with brands to see the specific terms and time periods.
In this article...
- The action locking and payment scheduling periods
- Withdrawing funds from your account
- Where to review overdue payments owed to you
The action locking period
All actions you drive will initially show up as pending actions in your account until their action locking date arrives. This date can be found in your contract with a partnered brand.
During an action locking period, the brand for which you drove that action can modify or reverse it. This can happen if the action is deemed outside the contract's terms, like if a customer returns the product or cancels the service.
Learn where to find a brand's policy on the action locking period:
- From the top navigation menu, select Brands
→ My Brands. - Select the brand for which you want to view the action-locking period policy.
- Select More...
→ View and Manage Contract. - Under Schedule, find the action locking period policy. It may look like this:
Actions are locked XX day(s) after the end of the day they are tracked
The above policies are just examples and are not representative of all action-locking period policies.
The brand's payment scheduling period
Once the action locking period passes, the brand can no longer modify or reverse the action. The next payout period—the payment scheduling period—begins. During this period, brands specify when they will release the payment for this locked action. This date can be found in your contract with a partnered brand.
Learn where to find a brand's policy on the payment scheduling period:
- From the top navigation menu, select Brands
→ My Brands. - Select the brand for which you want to view the payment scheduling period policy.
- Select More...
→ View and Manage Contract. - Under Schedule, find the payment scheduling period policy. It may look like this:
Approved transactions are paid X day(s) after the end of the day they lock
The above policies are just examples and are not representative of all action-locking period policies.
Your payment scheduling criteria
At this point, funds for the locked action have been disbursed to your company impact.com account. Now, your own payment scheduling criteria must be met. To get paid, you have 2 options: meet a minimum payment threshold or withdraw funds on a fixed day of the month.
Learn where to set your account's payout criteria:
- From the left navigation menu, select
[Menu]→ Settings. - Under the Finance section, select Bank Account.
- You must set up two-factor authentication to access these settings.
- Next to Autopay, select when you want to get paid.
- If you choose the minimum payment threshold, select what amount you want to be your minimum from the drop-down menu. This threshold can be as low as USD $10 or as high as USD $2,5m.
- If you choose the fixed day, select either the first or fifteenth day of the month to be paid on from the drop-down menu.
- Select Save.
Payment cadence
When the payment scheduling criteria are met, withdrawals are triggered automatically. impact.com checks every business day if your payment scheduling criteria is met and if your account is qualified to pay.Why hasn't my withdrawal been posted to my bank?
If your withdrawal history indicates that a payout has been released but funds have not been posted to your bank account, your bank may still be processing the transfer. Processing times vary by bank, so it could take up to 5 business days to see the funds posted. Double-check that your bank details, tax Id, and billing address listed with impact.com are correct.
Review your withdrawal history
Firstly, ensure your payout has actually left your impact.com account.
- From the top navigation menu, on the right, select your wallet amount → Balance.
- Set the Transaction filter to Withdrawal.
- Select any withdrawal tosee more information about it.
- Optionally, select the Paystub ID # to see a summary of the withdrawal details.
- Optionally, select the Paystub ID # to see a summary of the withdrawal details.
If your withdrawal appears here but hasn't been posted to your bank account, it is still en route. However, you should still double-check your impact.com account's withdrawal settings to ensure the payout is headed to the correct place.
Review your withdrawal settings
You cannot get paid without setting up how you want to receive your money. Learn more about withdrawal settings.
- From the left navigation menu, select
[Menu]→ Settings. - Under the Finance section, select Bank Account.
- You must set up two-factor authentication to access these settings.
- Next to Payment Method, select how you want to be paid.
- If you select Electronic Funds Transfer, you'll need to fill in some bank details.
- If you select PayPal, you'll need to enter the email connected to your PayPal account. There will also be a 2% processing fee that is capped at USD $20. Keep in mind that there is a transaction limit of $100,000 USD (or your currency equivalent).
- If you select Electronic Funds Transfer, you'll need to fill in some bank details.
Manage your tax information and billing address
You'll also need to fill out tax information about your company. Learn more about what tax information you'll need to provide.
- From the left navigation bar, select
[Menu] → Settings. - Under General, select Company Information.
- Find the information you want to change, then select
[Edit]. - Make the changes you want to make.
- Select Save.
Check overdue payments
Brands must have sufficient funds in their account balance to cover all payouts for your payment to be released. If they do not have enough funds in their account, your payments become overdue, and you will not get paid until they refill their account.
- On your Dashboard, select your Total Pending amount.
- On the Pending screen, set the Transaction filter to Overdue.
- Select any overdue amount tosee more details about the amount due to you.
- Optionally, select the Action Earnings amount in this slide out for even more details about your earnings.
Contact brands about overdue payments
If you have overdue payments, reach out to your partnered brand to ask about when you will get paid. If you are still experiencing issues, contact support.